FREQUENTLY ASKED QUESTIONS

HOW DO I CONTACT YOU?

We aim to answer many of the questions we get asked below to save you time contacting us - however we understand your question may not be answered, or you may want more details, and we are more than happy to hear from you if that is the case! The best way to contact us is via email - for general inquiries or anything related to an order the address to use is sales@thirteensupply.co.

We aim to respond to your inquiries as quickly as possible - normally same day (Monday-Friday 9-5) but being small team sometimes during busy periods this could take a few days - thank you for your patience if this is the case!

I HAVEN'T RECEIVED CONFIRMATION/TRACKING

Please remember to check your junk/promotions folder as sometimes these emails like to get lost in there. If you are still having trouble finding your confirmation please email us at sales@thirteensupply.co and we will be happy to try and help you.

I HAVE A QUESTION ABOUT MY ORDER

For information regarding shipping, returns and exchanges please see our Shipping and Return Policy page.

HOW DOES YOUR CLOTHING FIT?

Our fits are all UNISEX unless stated otherwise. Each of our clothing items on our website should have an attached size guide near in the description with more information regarding the sizes and fit of that item. If you require more detailed information please contact us.

THE ITEM I WANT IS SOLD OUT, WILL IT BE BACK IN STOCK?

The best thing to do is to sign up to our newsletter as we regularly post about restocks, current products and up to date information. Many of our items are restocked however some have a limited run so we recommend grabbing the items you want as soon as possible to avoid disappointment!

WHAT IS SCREEN PRINTING?

In short screen printing is a technique of creating an image or pattern by forcing ink onto a surface through a screen of fine meshed material. The ink is forced through by hand using a tool called a squeegee that is pulled over the screen. Each colour is printed separately using individual screens. For more insight into the process and the products we use here at Thirteen Supply Co please view our online journal with lots of behind the scenes insights and follow us on socials!

WHERE CAN I FIND YOU ON SOCIAL MEDIA?

Instagram, Facebook & Pinterest

WHERE ARE YOU BASED?

Our studio is located in Middlesbrough, North East, UK.

DO YOU HAVE A SHOP?

We are currently only online at this time via our website and Etsy.

DO YOU OFFER LOCAL PICK UP?

Yes! If you live locally and would like to pick up your order to save on shipping fees please use the click and collect option at checkout.

DO YOU OFFER WHOLESALE?

Want to stock Thirteen Supply Co. products in your shop or online business?

For more details and our current line sheet please email info@thirteensupply.co.

DO YOU DO FREELANCE WORK?

Yes! As a studio alongside Thirteen Supply Co we do occasionally take on other projects and design work.

ARE YOU HIRING?

Thanks for your interest! Currently we are not hiring any new staff - any job vacancies we may have in the future will be advertised on socials and listed on our website with any requirements and the ways in which to apply.